Duty Manager

Malmaison & Hotel du Vin; Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Set Shifts

Competitive Salary

Career Development

Training Courses

Job summary

Malmaison is seeking a Duty Manager in Manchester to lead guest experience across Front Office and F&B teams. You will be a hands-on manager with guest relations experience and knowledge of the local area advantageous, focusing on delivering exceptional service.

The role involves working across departments, supporting breakfast service, checkout, and housekeeping checks, with opportunities to progress to senior leadership and participate in development programs.

Qualifications

• Guest relations experience beneficial.
• Knowledge of the local area advantageous.

Responsibilities

• Assist in the smooth running of Customer facing departments across F&B and Front Office.
• Oversee breakfast service, busy checkout periods and Housekeeping checks while developing the Guest Experience journey.

Job description

Duty Manager, Malmaison

Rate of Pay / Hours - £32,000

Type of Contract - Permanent

Location - Manchester

Set Shifts, Competitive Salary, Career Development

This combined Guest Experience and Duty Manager position requires a passion for exceptional service; guest relations experience and knowledge of the local area are advantageous.

Working across multiple departments this Duty Manager role gives you the chance to work as part of the F&B and Front Office teams in our bustling hotel, as well as developing and delivering projects focused on improving the Guest Experience journey in our hotel.

You will be a hands on manager with experience of working within all departments.

As Duty Manager within Malmaison you will be assisting in the smooth running of all Customer facing departments - from working alongside the breakfast team, dealing with a busy check out period through to checking bedrooms with the Housekeeping Manger.

If you are successful in your application of Duty Manager you could be expected to progress to a Head of Department role looking after a single department and then onto a DGM role within Malmaison or Hotel Du Vin.

We have a number of training courses that will assist you in your development and some fantastic benefits and rewards waiting for you.