Front Office Guest Specialist — Day & Night Shifts

Accor; Hawkwell; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee benefit card offeringDiscount

Free and delicious meal breaks on duty

Complimentary stays in the UK andNorth

Family discounts

30% food discounts in our restaurants

Pension Scheme

Health Insurance

Cycle-to-work scheme

Staff Uniforms Provided

Learning programs through our Academie

Opportunity to develop your talent and

Job summary

Accor’s Hawkwell House is seeking a Front Office team member to greet guests, manage check-in/out, and ensure a memorable stay. You will promote hotel facilities, enroll guests in Accor Loyalty, and upsell available services with a service-first mindset.

Opera experience is a plus; English fluency is essential. Join a Mercure property within the Accor network offering career development, generous perks, and a welcoming team culture in Oxfordshire.

Qualifications

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service.
• Take the initiative to add a personalized experience
• Dealing with payments (credit cards )
• Communicate with guests by email and on the phone
• Problem solving

Responsibilities

• Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
• Willing to work morning or afternoon shifts according to the needs of the business
• Enroll our guests in Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Mercure standards
• Great communication with all departments
• Making sure all important information is passed to the next shift and your colleagues
• Assure the task list has been done
• Being proactive in sorting-out problems
• Working with Opera or related systems is a plus
• Fluency in English

Skills

Greet & check-in

Check-out processing

Payments handling

Guest communication

Problem solving

Tools

Opera or related systems

Job description

Accor’s Hawkwell House is seeking a Front Office team member to greet guests, manage check-in/out, and ensure a memorable stay. You will promote hotel facilities, enroll guests in Accor Loyalty, and upsell available services with a service-first mindset.

Opera experience is a plus; English fluency is essential. Join a Mercure property within the Accor network offering career development, generous perks, and a welcoming team culture in Oxfordshire.