Front Office Guest Services Associate — Free Parking

Aimbridge Hospitality; St Helens; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free staff parking

24/7 employee assistance program

Uncapped incentives to reward you

Access to Stream savings

Job summary

Aimbridge Hospitality is seeking a Front Office team member in the United Kingdom to delivers exceptional guest experiences and ensure smooth check-in/out procedures. You will play a pivotal role in maintaining brand standards and supporting colleagues across departments.

The ideal candidate will be passionate about hospitality, with strong communication and organisational skills, and a proactive approach to up-selling services and facilities.

Qualifications

• Strong communication with guests, colleagues and stakeholders.
• Ability to manage reservations, check-ins and check-outs.
• Attention to detail to avoid errors in bookings and guest data.

Responsibilities

• Be the first and last point of contact for guests at the Front Office.
• Ensure smooth check-in/out processes and maximise room occupancy.
• Support other departments to deliver a first-class guest experience.
• Comply with hotel security, fire regulations and health and safety legislation.

Skills

Communication

Organisational

Attention to detail

Technical skills

Job description

Aimbridge Hospitality is seeking a Front Office team member in the United Kingdom to delivers exceptional guest experiences and ensure smooth check-in/out procedures. You will play a pivotal role in maintaining brand standards and supporting colleagues across departments.

The ideal candidate will be passionate about hospitality, with strong communication and organisational skills, and a proactive approach to up-selling services and facilities.