Front Desk & Guest Experience Specialist

Aimbridge; London Borough of Newham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Industry leading training

Wagestream

Employee assistance programme

Staff discounts

Global opportunities

Flexible shifts

Paid breaks

28 days holidays including bank

Staff parking

Job summary

Aimbridge Hospitality EMEA is seeking Guest Service Assistants in London to deliver exceptional service at our hotels, greeting guests, assisting with check-in/out, handling inquiries and reservations while maintaining a clean, welcoming front desk.

You will join a global hospitality team backed by brand partners like Hilton, IHG and Marriott, with industry-leading training, staff discounts, and flexible shift patterns; starting salary is above national minimum wage.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational skills to manage reservations and front desk tasks.
• Detail-oriented to ensure accurate bookings and guest information.
• Basic computer skills; familiarity with hotel software is a plus.

Responsibilities

• Greet guests and assist with check-in and check-out efficiently.
• Handle inquiries, bookings and guest requests with professionalism.
• Maintain a clean, organised front desk workspace and support hotel operations.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills (MS Office)

Job description

Aimbridge Hospitality EMEA is seeking Guest Service Assistants in London to deliver exceptional service at our hotels, greeting guests, assisting with check-in/out, handling inquiries and reservations while maintaining a clean, welcoming front desk.

You will join a global hospitality team backed by brand partners like Hilton, IHG and Marriott, with industry-leading training, staff discounts, and flexible shift patterns; starting salary is above national minimum wage.