Guest Experience Leader, Front Office Manager

Malmaison & Hotel du Vin; Newcastle upon Tyne; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Hotel Du Vin in Newcastle is seeking a proactive Front Office Manager to lead reception and guest services, ensuring every guest receives a memorable welcome and a flawless stay. You will manage a team of front desk colleagues, set standards for service quality, handle guest requests with warmth, and collaborate with food and beverage teams to uphold our brand of celebrity service.

This role offers a collaborative environment, clear progression within Hotel Du Vin, and the chance to shape the

Descripción del empleo

Hotel Du Vin in Newcastle is seeking a proactive Front Office Manager to lead reception and guest services, ensuring every guest receives a memorable welcome and a flawless stay. You will manage a team of front desk colleagues, set standards for service quality, handle guest requests with warmth, and collaborate with food and beverage teams to uphold our brand of celebrity service.

This role offers a collaborative environment, clear progression within Hotel Du Vin, and the chance to shape the