Guest Experience Lead – Front Office Manager

Hotel Du Vin; Craven Arms; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Staff room rates

Friends & family rate

Dining discount

Apprenticeships

High street discounts

Cycle to work

Healthcare plans

Referral program

Uniform provided

Wellness calendar

Stream pay access

Complimentary stays

Brain Charity sponsor

Employee assistance program

Job summary

Hotel Du Vin in Newcastle is seeking a Front Office Manager to lead the team that welcomes guests and sets the tone of every visit. You will drive exceptional guest service and coordinate across departments to ensure flawless stays.

This permanent, full-time role offers a competitive salary and a range of staff perks, with opportunities for internal development and progression within the brand.

Responsibilities

• Be the face of our hotel and set the tone for the guest experience.
• Lead the Front of House team to deliver guest experiences with 'celebrity service'.
• Ensure guests leave with memories of a visit that exceeded expectations.

Job description

Hotel Du Vin in Newcastle is seeking a Front Office Manager to lead the team that welcomes guests and sets the tone of every visit. You will drive exceptional guest service and coordinate across departments to ensure flawless stays.

This permanent, full-time role offers a competitive salary and a range of staff perks, with opportunities for internal development and progression within the brand.