Guest Experience Lead - Front of House Manager

Hotel Du Vin; Newcastle upon Tyne; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Staff Room Rates

Friends and Family Room Rate

Dining discounts

Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral scheme up to £1,500

Uniform provided

Wellness & Campaign Days

Stream pay access

Complimentary stays on anniversaries

Brain Charity sponsorship

Job summary

Hotel Du Vin is seeking a Front of House Manager to be the face of the hotel, ensuring guest satisfaction from arrival to departure. You will lead a team, uphold service standards and deliver experiences that exceed expectations.

The role offers extensive staff benefits, apprenticeship opportunities and generous staff discounts, with opportunities for internal development and progression within the brand.

Qualifications

• Experience in hospitality Front of House preferred.
• Commitment to high standards and guest satisfaction.
• Ability to work as part of a team in a busy hotel environment.

Responsibilities

• Be the face of our hotel and ensure guest satisfaction from check-in to departure.
• Lead Front of House team and maintain high service standards.
• Support internal development and progression within Hotel Du Vin.

Job description

Hotel Du Vin is seeking a Front of House Manager to be the face of the hotel, ensuring guest satisfaction from arrival to departure. You will lead a team, uphold service standards and deliver experiences that exceed expectations.

The role offers extensive staff benefits, apprenticeship opportunities and generous staff discounts, with opportunities for internal development and progression within the brand.