Guest Concierge: Warm Welcome, Luggage & Local Tips

Splendid Hospitality Group; Greater London; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP) -

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - access earned wages

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is hiring a Junior Concierge at Hilton London Bankside to welcome guests and support front-office operations. You will assist with luggage, escort guests to rooms, and help guests with local recommendations to ensure a seamless stay.

You will work as part of a dedicated Concierge team, focusing on warm welcomes, professional service, and collaboration with colleagues across the hotel to deliver memorable experiences for every guest.

Responsibilities

• Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson.
• Ensuring the cleanliness and security of the lobby area.
• Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
• Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
• Managing the valet parking and taking care of guest's cars when needed
• Assist with other departments where necessary.

Skills

Open

Nimble

Brilliant

Honest

Job description

Splendid Hospitality Group is hiring a Junior Concierge at Hilton London Bankside to welcome guests and support front-office operations. You will assist with luggage, escort guests to rooms, and help guests with local recommendations to ensure a seamless stay.

You will work as part of a dedicated Concierge team, focusing on warm welcomes, professional service, and collaboration with colleagues across the hotel to deliver memorable experiences for every guest.