F&B Team Leader: Guest Experience & Training Lead

Splendid Hospitality Group; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice – Car Scheme

Wages accessed via Stream

Pension

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Food & Beverage Team Leader at Hilton London Bankside to supervise the guest experience in our F&B outlets. You will ensure floor coverage, uphold service quality, and work closely with the Bar Manager to deliver outstanding hospitality.

You will train and motivate the team, drive upselling, and coordinate with kitchen to guarantee seamless guest service. This role is ideal for a customer-focused leader eager to maintain high standards.

Qualifications

• Experience in hospitality or food & beverages operations.
• Strong guest focus and teamwork.
• Willingness to participate in staff training.

Responsibilities

• Oversee guest journey in F&B outlets.
• Ensure high service standards and lead by example.
• Coordinate with kitchen for timely service.
• Brief and motivate team; maintain floor coverage.
• Identify upselling opportunities.
• Contribute to service improvements.

Skills

Guest service

Team leadership

Upselling

Communication

Job description

Splendid Hospitality Group is seeking a Food & Beverage Team Leader at Hilton London Bankside to supervise the guest experience in our F&B outlets. You will ensure floor coverage, uphold service quality, and work closely with the Bar Manager to deliver outstanding hospitality.

You will train and motivate the team, drive upselling, and coordinate with kitchen to guarantee seamless guest service. This role is ideal for a customer-focused leader eager to maintain high standards.