Guest Experience Manager — Five-Star Service

Splendid Hospitality Group; Greater London; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - earned wages access

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Guest Relations Manager at Hilton London Bankside. You’ll be at the heart of memorable guest experiences, ensuring each guest feels valued from the moment they arrive to departure.

This full-time Front Office role requires a proactive, guest‑focused attitude and collaboration with all departments to deliver smooth, five‑star service and constant improvements. Join a team that rewards positivity and offers training and generous benefits.

Responsibilities

• Be the primary point of contact for guest inquiries, requests, and feedback, handling each with professionalism and genuine care.
• Foster guest satisfaction and loyalty by creating a warm and welcoming atmosphere where every guest feels special and well cared for.
• Resolve guest concerns quickly and proactively, always aiming to exceed expectations.
• Work collaboratively with all departments to ensure smooth, five-star service at every stage of the guest journey.
• Continuously look for opportunities to enhance the guest experience and bring fresh ideas to improve service delivery.

Job description

Splendid Hospitality Group is seeking a Guest Relations Manager at Hilton London Bankside. You’ll be at the heart of memorable guest experiences, ensuring each guest feels valued from the moment they arrive to departure.

This full-time Front Office role requires a proactive, guest‑focused attitude and collaboration with all departments to deliver smooth, five‑star service and constant improvements. Join a team that rewards positivity and offers training and generous benefits.