Front Office & Breakfast Team Member – Flexible Hours

RBH; Doncaster; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Discounted hotel room rates for you &/

Birthday leave

Course sponsorship

30% F&B discount at RBH hotels

Refer a Friend (£250 per referral)

Flexible working arrangements

Wagestream – access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Career development opportunities

Job summary

RBH is seeking a Front Office Team Member for Holiday Inn Express Doncaster. This 32-hour role combines front desk duties with breakfast and early-evening service, delivering exceptional guest experiences.

You will support check-in/out, reservations, and guest requests, while contributing to a welcoming, clean and efficient environment across Front Office, Breakfast, Kitchen and Evening Food Service operations.

Qualifications

• Experience in customer service or hospitality is advantageous, training will be provided.
• Excellent communication and interpersonal skills are essential.
• Willingness to work across Front Office, Breakfast, Kitchen and Evening Food Service operations.

Responsibilities

• Welcoming guests with a friendly and professional attitude.
• Managing check-ins and check-outs efficiently and accurately.
• Handling guest enquiries, requests and complaints, ensuring timely resolution.
• Processing reservations and ensuring guest information is recorded correctly.
• Answering telephone calls and emails professionally.
• Supporting breakfast and dinner service and maintaining front desk standards.

Skills

Customer service

Hospitality experience

Communication skills

Teamwork

Flexible shifts

Tools

POS systems

Job description

RBH is seeking a Front Office Team Member for Holiday Inn Express Doncaster. This 32-hour role combines front desk duties with breakfast and early-evening service, delivering exceptional guest experiences.

You will support check-in/out, reservations, and guest requests, while contributing to a welcoming, clean and efficient environment across Front Office, Breakfast, Kitchen and Evening Food Service operations.