Front Office Team Member

Holiday Inn Express and Suites; Doncaster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity/adoption/shared parental le

Course sponsorship

F&B discount at RBH hotels

Refer a Friend (£250/referral)

Flexible working

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Career development opportunities

Job summary

RBH Hospitality Management operates Holiday Inn Express Doncaster. A Front Office Team Member (32 hours) role offers an engaging mix of guest service, front desk duties and breakfast service in a busy hotel setting.

You will welcome guests, manage check-ins/outs, handle inquiries, and support breakfast and evening service. Training is provided and a friendly, team-based environment is emphasized.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Excellent communication and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Flexibility to work across Front Office, Breakfast, Kitchen and Evening Food Service operations.
• Food Hygiene knowledge is desirable but not essential.

Responsibilities

• Welcoming guests with a friendly and professional attitude.
• Managing check-ins and check-outs efficiently and accurately.
• Handling guest enquiries, requests and complaints, ensuring they are resolved promptly.
• Processing reservations and ensuring guest information is correctly recorded.
• Answering telephone calls and responding to emails professionally.
• Preparing and maintaining the front desk area to brand standards.
• Supporting the delivery of Express Start Breakfast service.
• Assisting with food preparation and service during breakfast and evening food operations.
• Working within the kitchen to prepare, present and serve food safely and efficiently.
• Maintaining high standards of cleanliness and food safety throughout all food and beverage areas.
• Replenishing breakfast and dinner service items as required.
• Working collaboratively with all hotel departments to deliver an exceptional guest experience.
• Following all health & safety, food hygiene and company procedures.
• Supporting colleagues across the hotel during busy periods.

Skills

Customer service

Hospitality experience

Communication skills

Teamwork

Food service operations

Job description

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality. We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

Located close to Doncaster town centre and key transport links, Holiday Inn Express Doncaster offers a warm welcome, comfortable accommodation and excellent service for both business and leisure travellers. With modern guest rooms, a vibrant lounge and bar area and our complimentary Express Start Breakfast, we pride ourselves on delivering great experiences for every guest.

This is an exciting opportunity to join a friendly and supportive team where no two days are ever the same.

BRAND DESCRIPTION

Holiday Inn Express is one of the world's most recognised hotel brands, known for providing simple, smart and hassle-free stays. Guests can expect comfortable rooms, free breakfast, great value and genuine hospitality. As part of IHG Hotels & Resorts, Holiday Inn Express offers colleagues the opportunity to work within a trusted global brand while developing their careers in hospitality.

A DAY IN THE LIFE OF A FRONT OFFICE TEAM MEMBER (32 HOURS)

As a Front Office Team Member, you will be at the heart of the guest experience, creating memorable stays from check-in to check-out. This is a varied role that combines front office duties with food and beverage responsibilities, working in the kitchen and supporting our breakfast and evening service operations to ensure guests receive exceptional service throughout their stay.

What you'll be doing…

• Welcoming guests with a friendly and professional attitude.
• Managing check-ins and check-outs efficiently and accurately.
• Handling guest enquiries, requests and complaints, ensuring they are resolved promptly.
• Processing reservations and ensuring guest information is correctly recorded.
• Answering telephone calls and responding to emails professionally.
• Preparing and maintaining the front desk area to brand standards.
• Supporting the delivery of our Express Start Breakfast service.
• Assisting with food preparation and service during breakfast and evening food operations.
• Working within the kitchen to prepare, present and serve food safely and efficiently.
• Maintaining high standards of cleanliness and food safety throughout all food and beverage areas.
• Replenishing breakfast and dinner service items as required.
• Working collaboratively with all hotel departments to deliver an exceptional guest experience.
• Following all health & safety, food hygiene and company procedures.
• Supporting colleagues across the hotel during busy periods.

WHAT WE NEED FROM YOU

• A positive, friendly and enthusiastic personality.
• Previous customer service or hospitality experience would be advantageous, although full training will be provided.
• Excellent communication and interpersonal skills.
• A genuine passion for delivering outstanding guest service.
• The ability to work independently and as part of a team.
• Confidence using computer systems and technology.
• Good organisational skills and attention to detail.
• A flexible approach to working shifts, including weekends and bank holidays.
• A willingness to work across Front Office, Breakfast, Kitchen and Evening Food Service operations.
• Food Hygiene knowledge is desirable but not essential.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 per referral, up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events throughout the year
• Free meals on duty
• Excellent career development opportunities
• And much, much more

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail].

We run background checks on all new hires in this position.