Front Office & Breakfast Supervisor

Holiday Inn Express Doncaster; Doncaster; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity / parental leave

Course sponsorship

F&B discount at RBH hotels

Refer a Friend £250

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Career development opportunities

Job summary

Holiday Inn Express Doncaster is seeking a Front Office Team Member (32 hours per week). You will welcome guests, manage check-ins/outs, handle enquiries and help with breakfast and evening service to ensure a great guest experience.

Join a friendly, supportive team with opportunities across Front Office, Breakfast, Kitchen and Evening Food Service. We value flexibility and guest-focused service, with training provided to help you thrive.

Qualifications

• Previous customer service or hospitality experience would be advantageous, although full training will be provided.
• Excellent communication and interpersonal skills.
• The ability to work independently and as part of a team.
• Food Hygiene knowledge is desirable but not essential.

Responsibilities

• Welcoming guests with a friendly and professional attitude.
• Managing check-ins and check-outs efficiently and accurately.
• Handling guest enquiries, requests and complaints, ensuring they are resolved promptly.
• Processing reservations and ensuring guest information is correctly recorded.
• Answering telephone calls and responding to emails professionally.
• Preparing and maintaining the front desk area to brand standards.
• Supporting the delivery of our Express Start Breakfast service.
• Assisting with food preparation and service during breakfast and evening food operations.
• Working within the kitchen to prepare, present and serve food safely and efficiently.
• Maintaining high standards of cleanliness and food safety throughout all food and beverage areas.
• Replenishing breakfast and dinner service items as required.
• Working collaboratively with all hotel departments to deliver an exceptional guest experience.
• Following all health & safety, food hygiene and company procedures.
• Supporting colleagues across the hotel during busy periods.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Job description

Holiday Inn Express Doncaster is seeking a Front Office Team Member (32 hours per week). You will welcome guests, manage check-ins/outs, handle enquiries and help with breakfast and evening service to ensure a great guest experience.

Join a friendly, supportive team with opportunities across Front Office, Breakfast, Kitchen and Evening Food Service. We value flexibility and guest-focused service, with training provided to help you thrive.