Front Office & Breakfast Host (Flexible Hours)

Holiday Inn Express and Suites; Doncaster; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity/adoption/shared parental le

Course sponsorship

F&B discount at RBH hotels

Refer a Friend (£250/referral)

Flexible working

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Career development opportunities

Job summary

RBH Hospitality Management operates Holiday Inn Express Doncaster. A Front Office Team Member (32 hours) role offers an engaging mix of guest service, front desk duties and breakfast service in a busy hotel setting.

You will welcome guests, manage check-ins/outs, handle inquiries, and support breakfast and evening service. Training is provided and a friendly, team-based environment is emphasized.

Qualifications

• Experience in customer service or hospitality is advantageous.
• Excellent communication and interpersonal skills are required.
• Ability to work independently and as part of a team.
• Flexibility to work across Front Office, Breakfast, Kitchen and Evening Food Service operations.
• Food Hygiene knowledge is desirable but not essential.

Responsibilities

• Welcoming guests with a friendly and professional attitude.
• Managing check-ins and check-outs efficiently and accurately.
• Handling guest enquiries, requests and complaints, ensuring they are resolved promptly.
• Processing reservations and ensuring guest information is correctly recorded.
• Answering telephone calls and responding to emails professionally.
• Preparing and maintaining the front desk area to brand standards.
• Supporting the delivery of Express Start Breakfast service.
• Assisting with food preparation and service during breakfast and evening food operations.
• Working within the kitchen to prepare, present and serve food safely and efficiently.
• Maintaining high standards of cleanliness and food safety throughout all food and beverage areas.
• Replenishing breakfast and dinner service items as required.
• Working collaboratively with all hotel departments to deliver an exceptional guest experience.
• Following all health & safety, food hygiene and company procedures.
• Supporting colleagues across the hotel during busy periods.

Skills

Customer service

Hospitality experience

Communication skills

Teamwork

Food service operations

Job description

RBH Hospitality Management operates Holiday Inn Express Doncaster. A Front Office Team Member (32 hours) role offers an engaging mix of guest service, front desk duties and breakfast service in a busy hotel setting.

You will welcome guests, manage check-ins/outs, handle inquiries, and support breakfast and evening service. Training is provided and a friendly, team-based environment is emphasized.