Front Desk Guest Experience Associate

Splendid Hospitality Group; Leeds; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream – earned wages access

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member at Holiday Inn Express - Leeds East. This part-time front office role centers on delivering a warm, personalised welcome and effortless service from the first greeting.

You’ll manage check-ins, answer guest questions, handle bookings, and assist across departments with a calm, friendly manner. Flexible shifts and a focus on local knowledge help guests make the most of their stay.

Qualifications

• Experience in hospitality or guest service preferred.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Build connections with guests and deliver a warm, welcoming experience.
• Handle check-ins, bookings and guest requests with confidence.
• Share local knowledge to help guests maximise their stay.
• Be a flexible team player, ready to assist wherever needed.

Skills

Approachable personality

Excellent communication

Guest service mindset

Team player

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member at Holiday Inn Express - Leeds East. This part-time front office role centers on delivering a warm, personalised welcome and effortless service from the first greeting.

You’ll manage check-ins, answer guest questions, handle bookings, and assist across departments with a calm, friendly manner. Flexible shifts and a focus on local knowledge help guests make the most of their stay.