Front of House & Visitor Experience Coordinator

i2i Recruitment Limited; Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Job summary

i2i Recruitment Limited is seeking a proactive Front of House Administrator for a fixed-term contract in a premium Cheltenham workspace. You will welcome visitors and occupiers, handle queries, and maintain a pristine front of house.

You will coordinate meeting rooms, support events, manage communications, and build strong relationships with occupier teams, while supporting senior leadership with ad hoc requests.

Qualifications

• Proven experience in front of house, hospitality, reception, or a facilities-facing role.
• Strong administrative skills with excellent attention to detail.
• Confident, professional communication style (written and verbal).
• Immaculate presentation and a naturally welcoming manner.
• Ability to manage competing priorities and stay calm under pressure.
• Proactive mindset with the confidence to take initiative.

Responsibilities

• Welcoming visitors, contractors and occupiers with professionalism and discretion
• Acting as a central point of contact for day-to-day building queries
• Maintaining a first-class presentation across front of house and communal areas
• Coordinating meeting rooms and supporting event logistics as needed
• Building strong working relationships with occupiers and their teams
• Managing correspondence, including drafting and formatting communications
• Maintaining accurate records, filing and administrative documentation
• Supporting wider administrative tasks as building needs evolve
• Spotting issues early and escalating appropriately to protect the occupier experience

Skills

Front of house

Administrative skills

Professional communication

Attention to detail

Tools

Microsoft Office

Job description

i2i Recruitment Limited is seeking a proactive Front of House Administrator for a fixed-term contract in a premium Cheltenham workspace. You will welcome visitors and occupiers, handle queries, and maintain a pristine front of house.

You will coordinate meeting rooms, support events, manage communications, and build strong relationships with occupier teams, while supporting senior leadership with ad hoc requests.