Front of House Coordinator

i2i Recruitment Limited; Cheltenham; On-site; GBP 21,000 - 26,000; Full time

Job summary

i2i Recruitment Limited is seeking a proactive Front of House Administrator for a fixed-term contract in a premium Cheltenham workspace. You will welcome visitors and occupiers, handle queries, and maintain a pristine front of house.

You will coordinate meeting rooms, support events, manage communications, and build strong relationships with occupier teams, while supporting senior leadership with ad hoc requests.

Qualifications

• Proven experience in front of house, hospitality, reception, or a facilities-facing role.
• Strong administrative skills with excellent attention to detail.
• Confident, professional communication style (written and verbal).
• Immaculate presentation and a naturally welcoming manner.
• Ability to manage competing priorities and stay calm under pressure.
• Proactive mindset with the confidence to take initiative.

Responsibilities

• Welcoming visitors, contractors and occupiers with professionalism and discretion
• Acting as a central point of contact for day-to-day building queries
• Maintaining a first-class presentation across front of house and communal areas
• Coordinating meeting rooms and supporting event logistics as needed
• Building strong working relationships with occupiers and their teams
• Managing correspondence, including drafting and formatting communications
• Maintaining accurate records, filing and administrative documentation
• Supporting wider administrative tasks as building needs evolve
• Spotting issues early and escalating appropriately to protect the occupier experience

Skills

Front of house

Administrative skills

Professional communication

Attention to detail

Tools

Microsoft Office

Job description

WHAT'S IN IT FOR YOU?

• Fixed-term contract opportunity in a premium, professional environment
• Front-facing role with real ownership of the occupier and visitor experience
• Varied position combining customer-facing responsibilities with administration
• Opportunity to build strong relationships with occupier businesses and stakeholders
• Support and exposure working closely with senior leadership

MUST HAVE'S

• Proven experience in front of house, hospitality, reception, or a facilities-facing role
• Strong administrative skills with excellent attention to detail
• Confident, professional communication style (written and verbal)
• Immaculate presentation and a naturally welcoming manner
• Ability to manage competing priorities and stay calm under pressure
• Proactive mindset with the confidence to take initiative

NICE TO HAVE'S

• Experience in a corporate or premium workspace environment
• Comfortable supporting senior stakeholders with ad hoc requests
• Experience coordinating meeting rooms or supporting events
• Familiarity with visitor management or building systems
• Strong Microsoft Office skills

SO, WHAT WILL YOU BE DOING?

• Welcoming visitors, contractors and occupiers with professionalism and discretion
• Acting as a central point of contact for day-to-day building queries
• Maintaining a first-class presentation across front of house and communal areas
• Coordinating meeting rooms and supporting event logistics as needed
• Building strong working relationships with occupiers and their teams
• Managing correspondence, including drafting and formatting communications
• Maintaining accurate records, filing and administrative documentation
• Supporting wider administrative tasks as building needs evolve
• Spotting issues early and escalating appropriately to protect the occupier experience

HELPFUL EXTRAS

• Friendly, service-led approach with a focus on creating a great experience
• Reliable and consistent - comfortable being the 'go-to' person day-to-day
• Organised working style with strong follow-through
• Discretion and professionalism when handling sensitive information
• Team-minded attitude with a flexible approach when priorities change

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful