Front Desk & Customer Success Coordinator

i2i Recruitment Limited; Gloucester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Onsite parking

Clear progression opportunities

Training & development

Supportive team culture

Family-run business

Job summary

i2i Recruitment Limited in Gloucester is seeking a proactive customer service professional to support day-to-day account management and build strong relationships with B2B clients.

You will handle communications by phone and email, coordinate with internal teams to ensure smooth delivery of products, and proactively check in with customers to identify further needs, all within a collaborative, values-led environment.

Qualifications

• Confident communication and a professional approach.
• Strong relationship-building skills with a customer-first mindset.
• Excellent organisation and attention to detail.
• Eagerness to learn, take ownership and show initiative.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Supporting the day-to-day management of customer accounts.
• Building relationships with customers and providing excellent account support.
• Handling customer communication via phone, email and meetings.
• Working closely with internal teams to support smooth delivery of products.
• Proactively checking in with customers and identifying further requirements.

Skills

Confident communication

Relationship-building

Organisation & attention to detail

Initiative & ownership

Multi-tasking in fast-paced env

Job description

i2i Recruitment Limited in Gloucester is seeking a proactive customer service professional to support day-to-day account management and build strong relationships with B2B clients.

You will handle communications by phone and email, coordinate with internal teams to ensure smooth delivery of products, and proactively check in with customers to identify further needs, all within a collaborative, values-led environment.