Front of House Team Member

The Tynemouth Castle Inn; Tynemouth; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Birthday paid holiday

Lead-Inn development program

Paid breaks

50% off food

£1 January-March stays

1/3 off room bookings

£50 off same day bookings

15% off bed & breakfast

Employee Assistance Programme

Give-inn back

Best Pub Employer award

Job summary

The Inn Collection Group is hiring for Front of House roles at The Tynemouth Castle Inn. You’ll greet guests, take orders, serve dishes and drinks, and help create a warm, memorable visit for every guest with a smile and professional attitude.

Join an award-winning hospitality team in a landmark coastal pub with a busy dining room, great ales and a friendly culture. You’ll thrive in a fast-paced environment, deliver outstanding service, and enjoy development opportunities and staff benefits.

Qualifications

Responsibilities

• Greet guests with a warm welcome at the front of house and ensure a memorable experience.
• Take guest orders accurately and relay them to the kitchen and bar.
• Serve food and beverage items efficiently and professionally.
• Recommend drinks from the selection and upsell where appropriate.
• Maintain a clean, organized front-of-house area and assist teammates as needed.

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You’ll Fit Right Inn

As a member of our Front ofHouse team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location.Watch Megan's video to learn more about our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*