Front of House Team Member

The Inn Collection Group; Hull and East Yorkshire; In loco; GBP 18.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday paid holiday

Development program

Paid breaks

50% off food at inns

£1 stays in January–March

1/3 off room bookings

£50 same-day bookings

15% off bed & breakfast for loved ones

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Descrizione del lavoro

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, renowned across the North of England and Wales for warmth, customer-obsessed service and heartfelt hospitality. As part of the Front of House team, you’ll be the first smile greeting guests and ensuring their visit starts warmly and memorably.

In a fast-paced environment, you’ll greet guests, take orders, serve dishes, and recommend drinks with enthusiasm, helping create a lively, welcoming inn that guests love to visit

Competenze

• Experience in hospitality or customer-facing roles is preferred.
• Positive attitude and strong communication skills.
• Ability to work in a fast-paced environment.

Mansioni

• Greet guests and give a warm welcome.
• Take orders and serve dishes from the kitchen.
• Recommend drinks and menu items to guests.
• Maintain a friendly, efficient atmosphere on the front line.
• Deliver excellent customer service to ensure memorable visits.

Conoscenze

Front of House

Hospitality

Customer service

Descrizione del lavoro

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Set in an idyllic lakeside location, The Wateredge Inn in Amblesine boasts one of the most stunning settings in the Lake District. Its beer garden, right on the shores of Lake Windermere, offers breath-taking views of the water and surrounding landscape, providing the perfect spot to relax and enjoy the natural beauty of the area.

You’ll Fit Right Inn

As a member of our Front ofHouse team, you are the first smile that welcomes guests and the friendly face thatensures their experience is warmand memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitalitymake our Inn a welcomingplace for every visitor.

Whether greeting guests, takingorders, serving dishes from the kitchen, or recommending a drink from ourselection, no two days are the same on the front line. Your professionalism andenthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit,and our team lovesto work!

If you thrive in a fast-paced environmenthave a passion for customer service are committed to delivering exceptional experienceswe think you’ll fit right inn…

Thisrole allowed Megan to explore a new location. Watch Megan's video to learn moreabout our front-of-house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*