FOH Supervisor

The Inn Collection Group; Tynemouth; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Birthday paid holidays

Lead-Inn development program

Paid breaks

50% off food at inns

Stay for £1 in off-peak months

1/3 off room bookings year-round

£50 same-day bookings

15% off bed & breakfast for loved ones

Employee Assistance Programme

Give-inn back scheme

Best Pub Employer award

Descrizione del lavoro

The Inn Collection Group is seeking a Front of House Supervisor to lead the guest-facing team at one of our coastal inns. You’ll ensure a warm welcome, manage service standards, and support the Assistant Manager to keep operations running smoothly.

In this fast-paced hospitality role you’ll showcase leadership, professionalism, and a passion for delivering memorable experiences. Join a supportive team and grow your career with Inn It Together.

Competenze

• Proven experience in fast-paced hospitality environments.
• Strong leadership and team-motivation skills.
• Commitment to delivering warm, memorable guest experiences.

Mansioni

• Greet guests and oversee service to ensure a warm welcome.
• Support and guide the front-of-house team to maintain smooth service.
• Resolve issues and guest concerns promptly and professionally.
• Help create a lively, welcoming atmosphere across shifts.

Conoscenze

Customer service

Team leadership

Guest greeting

Conflict resolution

Descrizione del lavoro

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. All with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience.

You’ll Fit Right Inn...

As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.

From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn…

This role allowed Megan to explore a new location. Watch Megans video to learn more about our front-of-house roles.

https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*