Front of House Team Member

The Inn Collection Group; York and North Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Birthday holiday

Development program

Paid breaks

Food discount

Room discount

Same-day offer

Family discount

EAP

Give-inn back

Best Pub Employer

Job summary

The Inn Collection Group is seeking a Front of House team member for The Black Swan in Helmsley. You will be the first smile welcoming guests and the friendly face ensuring a warm, memorable experience from start to finish.

You will greet guests, take orders, serve dishes, and recommend drinks, contributing to a lively atmosphere in a fast-paced hospitality setting.

Qualifications

• Welcomes guests with a warm, professional front-of-house presence.
• Greeting guests, taking orders, serving dishes, and recommending drinks.
• Ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Welcome guests and ensure a warm, memorable experience.
• Take orders, serve food, recommend drinks, and maintain a lively atmosphere.
• Support the team on the front line to deliver exceptional guest experiences.

Skills

Front of House

Customer Service

Hospitality

Job description

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.

The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you - your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (that's tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.

The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry-an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between, creating a wonderfully higgledy-piggledy gem brimming with character.

You’ll Fit Right Inn

As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor.

Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!

If you thrive in a fast-paced environment have a passion for customer service are committed to delivering exceptional experiences we think you’ll fit right inn.

This role allowed Megan to explore a new location. Watch Megan's video to learn more about our front‑of‑house roles. https://careers.inncollectiongroup.com/join-inn

*Age-related pay rates apply for Under 21s.*