Front of House Team Member

Boparan Restaurant Group; Grays; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

50% off bill for you and friends

BRG Spark app discounts

20% off Carluccio’s goods

Access to Wage Stream

Refer-a-friend bonus

Career development opportunities

Flexible working

Job summary

GBK Lakeside is inviting applicants to join our Front of House team to deliver friendly, attentive service and help create memorable dining experiences. You’ll greet guests, take orders, and work with a lively team to ensure every guest leaves satisfied.

We value energy, a can-do attitude, teamwork and flexibility. Prior customer-facing experience is a plus, but a great hospitality mindset is essential for success at GBK.

Qualifications

• Experience in a customer-facing role is preferred but a positive attitude is essential.
• Friendly, approachable and enjoy making guests’ day better.
• Energetic and able to thrive in a busy restaurant environment.
• Team player who collaborates well with others and supports the team.
• Adaptable and ready to step in wherever needed to keep service running smoothly.

Responsibilities

• Greet guests with a warm welcome and assist with seating where required.
• Take orders, serve food and beverages, and ensure guests have a smooth dining experience.
• Know the menu to help guests choose burgers and sides to suit their tastes.
• Maintain a clean, welcoming dining area and ready tables for the next guests.
• Collaborate with kitchen and front-of-house to deliver fast, accurate service.

Skills

Experience

People skills

Energy & enthusiasm

Team spirit

Flexibility

Job description

Join the GBK Front of House Team!

Do you have a passion for people and a love for delivering outstanding customer service? Gourmet Burger Kitchen (GBK) is searching for enthusiastic Front of House team members to join our vibrant crew. If you’re ready to bring your energy and hospitality skills to help create memorable dining experiences, this is the perfect role for you!

What You’ll Be Doing

• Warm Welcomes: Greet every guest with a smile, making them feel valued and excited to dine at GBK.
• Seamless Service: Take orders, serve food, and ensure that each guest enjoys their meal in a friendly, efficient manner.
• Menu Mastery: Know our menu inside out, helping guests choose the perfect burger and sides to match their tastes.
• Attention to Detail: Keep the dining area clean, tidy, and welcoming, ensuring that every table is ready for the next guest.
• Teamwork: Collaborate with the kitchen staff to deliver orders quickly and efficiently, ensuring our guests always receive the best service.

What You Bring

• Experience: Previous experience in a customer-facing role is a plus, but a great attitude is essential.
• People Skills: You’re friendly, approachable, and enjoy making people’s day better.
• Energy & Enthusiasm: You thrive in a busy environment and love the hustle and bustle of a lively restaurant.
• Team Spirit: You’re a team player who works well with others and understands the importance of collaboration.
• Flexibility: You’re adaptable and ready to step in wherever needed to keep things running smoothly.

What’s in It for You

• Feast on 50% Off your total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discounts on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need It with Wage Stream, offering access to advanced pay.
• Refer Friends and Earn with our bonus scheme.
• Skyrocket Your Career: Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way: Enjoy flexible working opportunities that suit your lifestyle.

Boparan Restaurant Group (BRG)

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable customer experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Lakeside is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.

Skills

• Fast-Paced Experience
• Customer Service
• Teamwork
• Communication Skills