Front of House Team Member

GBK Norwich; Norwich; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

50% off total bill for you and up to 5

BRG Spark App exclusive discounts

20% off Carluccio's gifts and deli

Wage Stream early pay access

Refer a friend bonus

Career development opportunities

Flexible working options

Job summary

GBK Norwich is looking for Front of House team members who love delivering outstanding customer service and creating memorable dining experiences.

You’ll greet guests, take orders, guide menu choices, keep the space welcoming, and work closely with the kitchen to ensure fast, friendly service in a busy restaurant.

This role offers opportunities for growth within BRG's vibrant hospitality group and flexible working options.

Qualifications

• Experience in a customer-facing role is a plus, but a great attitude is essential.
• Friendly, approachable demeanor and a passion for delivering great service.
• Able to thrive in a busy restaurant environment and work well with others.

Responsibilities

• Warm welcomes: greet guests with a smile and make them feel valued.
• Seamless service: take orders, serve food, and ensure a friendly, efficient experience.
• Menu mastery: know the menu to help guests choose burgers and sides.
• Attention to detail: keep the dining area clean, tidy, and welcoming.
• Teamwork: collaborate with kitchen staff to deliver orders quickly.

Skills

Customer-facing experience

People skills

Energy & Enthusiasm

Team Spirit

Flexibility

Job description

Join the GBK Front of House Team!

Do you have a passion for people and a love for delivering outstanding customer service? Gourmet Burger Kitchen (GBK) is searching for enthusiastic Front of House team members to join our vibrant crew. If you’re ready to bring your energy and hospitality skills to help create memorable dining experiences, this is the perfect role for you!

What You’ll Be Doing:

• Warm Welcomes: Greet every guest with a smile, making them feel valued and excited to dine at GBK.
• Seamless Service: Take orders, serve food, and ensure that each guest enjoys their meal in a friendly, efficient manner.
• Menu Mastery: Know our menu inside out, helping guests choose the perfect burger and sides to match their tastes.
• Attention to Detail: Keep the dining area clean, tidy, and welcoming, ensuring that every table is ready for the next guest.
• Teamwork: Collaborate with the kitchen staff to deliver orders quickly and efficiently, ensuring our guests always receive the best service.

What You Bring:

• Experience: Previous experience in a customer-facing role is a plus, but a great attitude is essential.
• People Skills: You’re friendly, approachable, and enjoy making people’s day better.
• Energy & Enthusiasm: You thrive in a busy environment and love the hustle and bustle of a lively restaurant.
• Team Spirit: You’re a team player who works well with others and understands the importance of collaboration.
• Flexibility: You’re adaptable and ready to step in wherever needed to keep things running smoothly.

What’s in It for You: We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Offyour total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of Striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable customer experience and an amazing working environment.

At BRG, we live by our core values:
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.

Gourmet Burger Kitchen (GBK) at Norwich is a popular destination for burger lovers, offering a variety of handcrafted gourmet burgers made with high-quality ingredients.