Front of House Team Leader - Spring Inn

JW Lees; Rochdale; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Cash tips & tronc

Profit share bonus

Discount on food & drink 30%

50% off food on shift

Discounted hotel stays

Wellbeing support

Development programmes

Enhanced parental policies

JW BenefitHub discounts

Job summary

JW Lees in the United Kingdom is seeking a Front of House Team Leader to lead service at busy pubs, inns and hotels. You will oversee shifts, coach staff and ensure outstanding customer experience.

Competitive pay with tips and perks, career progression, wellbeing support and staff discounts are offered. Join a proud, long-standing family business focused on great beer and memorable guest memories.

Qualifications

• Excellent communication and leadership skills.
• Experience in front-of-house service and hospitality.
• Ability to lead shifts, motivate a team and maintain high guest satisfaction.

Responsibilities

• Lead front-of-house shifts and manage daily service.
• Maintain high service standards and guest satisfaction.
• Coach and develop team members to reach targets.
• Communicate effectively and lead by example.

Skills

Communication

Leadership

Customer service

Team motivation

Job description

We arelooking fora Front of House Team Leaderto join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together