Front of House Team Leader

Spring Inn; Rochdale; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Profit share

Staff discounts

Wellbeing support

Career development

Food & drink discounts

Job summary

JW Lees is seeking a Front of House Team Leader to join our North West family of pubs. You will lead front-of-house shifts, coach team members and ensure outstanding customer service while delivering a warm, memorable guest experience.

We value leadership, reliability and a passion for great hospitality. In return, you will enjoy competitive pay plus tips, profit share, staff discounts, wellbeing support and opportunities to progress within the business.

Qualifications

• Experience leading front-of-house teams.
• Excellent customer service and guest handling.
• Ability to motivate and develop team members.

Responsibilities

• Lead front-of-house shifts and operations.
• Coach and develop team members to improve service.
• Ensure consistent, high-quality customer experiences.
• Communicate effectively and lead by example.

Skills

Leadership

Communication

Customer service

Job description

We arelooking fora Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid intoyour bank)
• Annual profit share bonus, ensuring you share in the success ofthe company
• 30% discount on food and drink across our pubs, inns and hotelsfor you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counsellingprovided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress yourcareer with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range ofhigh street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together