Front of House Team Leader

TN United Kingdom; Swansea; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is looking for a passionate Front of House Team Leader to inspire and guide a dynamic team at a vibrant venue. This role involves ensuring exceptional customer service and supporting daily operations to create memorable guest experiences. With exciting perks like discounts and early wage access, this position promises a rewarding career in a lively atmosphere. If you thrive in a fast-paced environment and are dedicated to fostering a welcoming atmosphere, this opportunity is perfect for you.

Benefits

25% off food and drinks

Access to discounts through Stonegate Xtra Rewards

VIP entry to venues

Corporate discounts

Healthcare

Early wage access

Qualifications

• Experience in leading a team in a hospitality environment.
• Strong customer service skills to enhance guest experiences.

Responsibilities

• Lead and motivate the front of house team for excellent service.
• Foster a welcoming environment for guests.

Skills

Team Leadership

Customer Service

Operational Support

Job description

We are seeking an experienced Front of House Team Leader to lead, motivate, and support our team in delivering an exceptional guest experience at Slug And Lettuce.

In this role, you will work closely with the management team to realize our shared vision, ensure smooth operations, and maintain consistency across all service aspects.

Key responsibilities include:

1. Leading and motivating the front of house team to deliver excellent customer service.
2. Fostering a warm, welcoming, and inclusive environment for guests.
3. Supporting management in daily operations and guest satisfaction initiatives.

About us: Slug & Lettuce Swansea is a vibrant, floral oasis located minutes from Swansea station, offering stylish dining and lively bar experiences, including private events, cocktail masterclasses, and bottomless brunches.

What’s in it for you? Benefits include:

• 25% off food and drinks via Reward Card on the MiXR App for you and friends.
• Access to discounts through Stonegate Xtra Rewards.
• VIP entry to our venues, corporate discounts, healthcare, early wage access, and more.

Applicants must be 18 or over due to the sale of alcohol requirements.

Stonegate Group, the UK's largest pub operator, owns brands like Slug & Lettuce, Be At One, and Popworld. We are committed to diversity and encourage applicants requiring reasonable adjustments to contact us in advance.