Front of House Team Leader

The People's Pub - Stonegate Group; Swansea; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Team Leader to enhance guest experiences at a lively pub in Swansea. This role involves leading a dedicated team, ensuring smooth operations, and creating a warm atmosphere for guests. With exciting entertainment options and a commitment to quality food and drink, this position offers a fantastic opportunity to make a significant impact in a vibrant setting. Join a company that values its staff and offers numerous perks, including discounts and flexible working arrangements, while being part of a community-focused pub environment.

Benefits

25% off food and drink

Online benefits portal

VIP entry to Pubs and Bars

Hotel Discounts

Flexible working

Corporate Discount Rates

Vitality Healthcare

Discounted Dental Insurance

Wagestream - Early access to wages

Award winning development programmes

Qualifications

• Must be 18 or over due to alcohol sales.
• Experience in a leadership role in hospitality.

Responsibilities

• Lead and motivate the team to deliver exceptional guest experiences.
• Maintain smooth operations and foster a welcoming environment.

Skills

Leadership

Team Motivation

Customer Service

Operational Management

Job description

Location - Eli Jenkins

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Eli Jenkins.

Can you…

1. Work alongside the management team to bring our shared vision to life.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Eli Jenkins is a friendly and welcoming venue offering great food and drinks to our guests, based in the busy city centre of Swansea. We have a fantastic selection of real ales on offer and have been awarded with the Cask Marque Certificate of Excellence. We have lots of fun entertainment here for everyone, such as weekly bingo and a quiz. On the last Saturday of the month we have a DJ and karaoke night with prizes for the best singer!

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

3. VIP entry to our Pubs and Bars

4. Stonegate Hotel Discounts

5. Flexible working

6. David Lloyd Corporate Discount Rates

7. Vitality Healthcare

8. Discounted Dental Insurance

9. Wagestream – Early access to your earned wages

10. Award winning development programmes

To be considered for the Front of House Team Leader position at Eli Jenkins you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Eli Jenkins directly.

Job Reference: FC1292111SwaFOHTL