Front of House Team Leader

The People's Pub - Stonegate Group; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to inspire and guide a dynamic team at a vibrant pub. This role is pivotal in delivering exceptional guest experiences, fostering a welcoming atmosphere, and ensuring operational excellence. Join a company known for its commitment to community and quality service, where every day brings new opportunities for engagement and fun. If you thrive in a lively environment and have a passion for hospitality, this is the perfect chance to make a significant impact in a beloved local establishment.

Benefits

25% off food and drink

Online benefits portal

VIP entry to pubs

Hotel discounts

Flexible working

Corporate discount rates

Healthcare

Discounted dental insurance

Early access to wages

Development programmes

Qualifications

• Experience in a leadership role within the hospitality industry.
• Ability to foster a welcoming environment for guests.

Responsibilities

• Lead and motivate the front of house team to enhance guest experiences.
• Ensure smooth operations and maintain consistency in service.

Skills

Leadership

Team Motivation

Customer Service

Operational Management

Job description

Location - Church Inn

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Church Inn.

Can you…

1. Work alongside the management team to bring our shared vision to life.

2. Help maintain smooth operations and consistency.

3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Based in the heart of the busy village of Llanishen in North Cardiff, The Church Inn is a traditional pub serving our guests great food and cask ales in a beautiful historical building. We have something for everyone here to keep our guests entertained, including coffee mornings, bingo, quizzes, karaoke, live music, and all the live sporting action. We even have a skittles alley! Along with a great beer garden and plenty of parking. We’re at the centre of the community in Llanishen, and you’ll be sure to have a warm welcome from the team.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

3. VIP entry to our Pubs and Bars

4. Stonegate Hotel Discounts

5. Flexible working

6. David Lloyd Corporate Discount Rates

7. Vitality Healthcare

8. Discounted Dental Insurance

9. Wagestream – Early access to your earned wages

10. Award winning development programmes

To be considered for the Front of House Team Leader position at Church Inn you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Church Inn directly.

Job Reference: FC1292075CarFOHTL