Front of House Team Leader

Heritage Pubs - Stonegate Group; Cardiff; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team as a Front of House Team Leader at a renowned pub in Cardiff. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional guest experiences. You'll lead a dedicated team, ensuring smooth operations while fostering a welcoming atmosphere for all patrons. Enjoy a range of perks including discounts, flexible working hours, and opportunities for personal development. If you're ready to take your hospitality career to the next level, this is the opportunity for you!

Benefits

25% off food and drink

Online benefits portal

VIP entry to pubs and bars

Hotel discounts

Flexible working

Corporate discount rates

Healthcare

Discounted dental insurance

Early access to wages

Development programmes

Qualifications

• Experience in leading and motivating a team in a hospitality environment.
• Ability to maintain smooth operations and deliver excellent guest experiences.

Responsibilities

• Lead and encourage the team to ensure amazing guest experiences.
• Work with management to implement the shared vision and maintain consistency.

Skills

Team Leadership

Customer Service

Operational Management

Education

None specified

Job description

Location - Pen & Wig

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Pen & Wig.

Can you…

1. Work alongside the management team to bring our shared vision to life.
2. Help maintain smooth operations and consistency.
3. Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We're a small batch of handpicked locals – your home for British hospitality. Regardless of the occasion, we’re here to serve great-tasting food and drink, with our guests at the heart of everything we do. Located near Cardiff Crown Court, and so named due to the large number of legal practices in the area, The Pen & Wig is a haven in the middle of the city. Our drinks are our pride, with a vast range of wines, spirits, cocktails and an ever-changing selection of real ales sourced from our local breweries and further afield – earning us a place in Camra’s Good Beer Guide for the last six years. Our stunning beer garden is the ideal spot to enjoy all the beers we have to offer, but when the winter weather gets too chilly, our traditional dishes are the perfect indulgence to warm up with – from hearty Sunday roasts to warming pies, lighter bites, decadent desserts and much more.

What's in it for you?

1. Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
2. Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
3. VIP entry to our Pubs and Bars
4. Stonegate Hotel Discounts
5. Flexible working
6. David Lloyd Corporate Discount Rates
7. Vitality Healthcare
8. Discounted Dental Insurance
9. Wagestream – Early access to your earned wages
10. Award winning development programmes

To be considered for the Front of House Team Leader position at Pen & Wig you must be 18 or over as the role involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Pen & Wig directly.

Job Reference: PC1291565CarFOHTL