Front of House Team Leader

Red Lion Withington; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Cash tips and tronc

Profit share bonus

Food & drink discount 30%

50% off food on shift

Discounted hotel stays

Wellbeing support

Career development programmes

Parental leave policies

JW BenefitHub discounts

Job summary

JW Lees in the North West is recruiting a Front of House Team Leader to supervise daily service across our pubs, inns and hotels. You will lead from the front, pulling pints and delivering excellent customer service while motivating your team to perform at their best.

We offer competitive pay with tips, a profit share, food and hotel discounts, wellbeing support, and clear opportunities for development and progression within the business.

Qualifications

• Leadership experience in a front-of-house setting.
• Strong communication and team motivation skills.
• Commitment to delivering excellent customer service.

Responsibilities

• Lead front-of-house shifts with strong customer focus.
• Be a visible role model and coach for the team.
• Drive service standards and ensure smooth shift operations.
• Collaborate closely with pub teams to maintain high performance.

Skills

Leadership

Communication

Customer service

Job description

We arelooking fora Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together