Team Leader

Sheldon Arms; Tameside; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Profit share bonus

Tips and tronc

Food and drink discounts

Discounts on hotel stays

Wellbeing support

Career development programs

Family-friendly policies

Job summary

JW Lees is seeking a Front of House Team Leader to join our team. You will lead front-of-house operations, drive exceptional customer service, and motivate the team to deliver memorable experiences.

The role offers competitive pay with tips, annual profit share, 30% food and drink discounts, and opportunities for career progression through internal and external development programmes.

Qualifications

• Experience in customer service and team leadership.
• Strong communication and front-of-house oversight.
• Ability to motivate and manage shifts efficiently.

Responsibilities

• Lead front-of-house operations and oversee service during shifts.
• Develop team capability and maintain excellent customer service.
• Coordinate with kitchen and bar teams to ensure smooth service.

Job description

We arelooking fora Front of House Team Leaderto join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together