Front of House Team Leader

Bellflower; Preston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Cash tips

Profit share

Discount on food and drink

Staff discounts

Wellbeing support

Development programmes

Maternity/Paternity/adoption policies

JW BenefitHub discounts

Job summary

JW Lees is seeking a Front of House Team Leader to drive guest satisfaction and guide a team in our pub/hospitality operation. You’ll lead service during shifts, pull together a strong team, and maintain a high standard of customer care across busy periods.

Ideal candidates will have leadership experience in hospitality, strong communication, and a passion for delivering memorable guest experiences. Competitive benefits and career progression are available.

Qualifications

• Experience leading a front-of-house team.
• Strong communication and customer service skills.
• Able to motivate and coach staff to deliver great guest experiences.

Responsibilities

• Lead shifts and ensure excellent customer service.
• Be a positive role model and lead from the front.
• Develop the team and maintain smooth service during busy periods.
• Demonstrate strong leadership and teamwork throughout the shift.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

We arelooking fora Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together