Team Leader

Goshawk; Mouldsworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay with tips and tronc

Profit sharing bonus

30% staff discount on food and drink

50% on-shift food discount

Hotel stays discount

Wellbeing support

Development programmes

Parental leave enhancements

JW BenefitHub discounts

Job summary

JW Lees is seeking a Front of House Team Leader to drive excellent guest service across our pubs, inns and hotels. You will lead from the front, coach a team, and ensure smooth shift operations while maintaining high standards of hospitality.

With opportunities for development and a focus on wellbeing, you will play a key role in delivering memorable experiences for guests and supporting your colleagues in a busy hospitality environment.

Qualifications

• The candidate will lead the front of house team with strong communication and service focus.
• Ability to train and motivate staff, and drive guest satisfaction.

Responsibilities

• Lead front of house operations during shifts and manage service flow.
• Motivate and coach the team to deliver excellent customer service.
• Maintain high standards of hospitality and quick issue resolution.
• Collaborate with management to ensure smooth service and achieve targets.

Skills

Leadership

Communication

Customer service

Job description

We arelooking fora Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super foodis only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and beinga positive rolemodel for your team
• Take the lead and running shifts,it’s key that providing excellent customer service and motivating your teamis something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:

Proud - Savvy - Honest - Passionate - Personal - Together