Front Of House Team Leader

Jw Lees; Rochdale; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Profit share

Food discount 30%

Food on shift 50%

Hotel stays discount

Wellbeing support

Career development

JW BenefitHub

Job summary

JW Lees is seeking a Front of House Team Leader to drive service standards across our pubs, inns and hotels in the North West. You will manage shifts, coach colleagues and ensure memorable guest experiences while upholding our brand values.

Join a family-owned business with almost 200 years of heritage, offering development opportunities, wellbeing support and industry-leading discounts. This role emphasizes leadership, teamwork and delivering exceptional customer care.

Responsibilities

• Lead shifts and deliver excellent customer service.
• Lead from the front and be a positive role model for your team.
• Take the lead on running shifts and motivate your team to provide great service.
• Demonstrate strong leadership qualities and be a great team player.

Job description

We are looking for a Front of House Team Leader to join our fabulous team.

What we offer our Front of House Team Leaders:

• Competitive pay plus cash tips and tronc (that’s your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Front of House Team Leader does at JW Lees:

• Pulling pints and serving super food is only the beginning as you show us you have what it takes to develop to the next level
• You’ll be an expert in communication, leading from the front and being a positive role model for your team
• Take the lead and running shifts, it’s key that providing excellent customer service and motivating your team is something that you’re passionate about.
• The ability to demonstrate great leadership qualities along with being a great team player.

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together