Front of House Team Leader

The People's Pub - Stonegate Group; Cannock; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking an experienced Front of House Team Leader to join their vibrant team at a busy food pub in Cannock. This role involves leading a dedicated team to create a welcoming atmosphere and ensure guests receive top-notch service. With a focus on delivering an amazing guest experience, you will work closely with management to maintain operational excellence. The pub is well-known for its delicious food offerings and lively environment, making it a favorite among locals and visitors alike. Join a company that values its team members and provides numerous perks and rewards for your hard work.

Benefits

25% off food and drink

Online benefits portal

VIP entry to pubs

Hotel discounts

Flexible working

Corporate discount rates

Healthcare benefits

Discounted dental insurance

Early access to wages

Award-winning development programmes

Qualifications

• Proven experience in a leadership role within a busy hospitality environment.
• Ability to motivate and inspire team members.

Responsibilities

• Lead and motivate the front of house team to deliver exceptional guest experiences.
• Ensure smooth operations and maintain consistency in service.

Skills

Team Leadership

Customer Service

Communication

Education

Experience in Hospitality

Job description

Location -The Merchant

Front of House Team Leader

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Merchant.

Can you…

• Work alongside the management team to bring our shared vision to life.

• Help maintain smooth operations and consistency.

• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. The Merchant is a very busy food pub in the centre of Cannock, positioned on the market place, and is a fantastic spot for shoppers looking for a place to eat and drink. We are well known in the community for our food offer and are famous for our great breakfasts.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs

• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders

• VIP entry to our Pubs and Bars

• Stonegate Hotel Discounts

• Flexible working

• David Lloyd Corporate Discount Rates

• Vitality Healthcare

• Discounted Dental Insurance

• Wagestream – Early access to your earned wages

• Award winning development programmes

To be considered for the Front of House Team Leader position at The Merchant you must be 18 or over as the roles involves the sale of alcohol.

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug and Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contactThe Merchant directly.

Job Reference: FOH Bar Team Leader