Senior Waiter - Guest Experience Leader

GAUCHO; Cardiff; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

50% off food bill at GAUCHO

Apprenticeship Scheme qualifications

Cycle to work scheme

Employee wellbeing platform

Career development and progression

Staff breakfast and dinner on every-sh

Job summary

GAUCHO Cardiff is seeking an experienced Senior Waiter who will be a GAUCHO ambassador, deliver exceptional hospitality and upsell GAUCHO products with confidence. You will be part of a fast-paced Cardiff team, helping guests enjoy a memorable dining experience while maintaining high service standards.

Key duties include leading by example, enhancing product knowledge, supporting management to maximise sales, and ensuring accurate order processing and a well-presented, clean dining area.

Qualifications

• Warmth, empathy and genuine hospitality towards guests and colleagues.
• Team player with a positive attitude.
• Professional and respectful at all times.
• Approachable and well-mannered with a fun, warm restaurant atmosphere.

Responsibilities

• Work with the restaurant team to offer an unforgettable GAUCHO experience through heightened hospitality.
• Be the face of GAUCHO and demonstrate service excellence while following GAUCHO standards.
• Strengthen product knowledge to host tables and guide guests with menu choices.
• Support management to maximise sales by driving covers and average spend per head.
• Ensure all guest orders are received and processed professionally and accurately.
• Maintain a clean and organised restaurant and follow setup/breakdown procedures.

Job description

GAUCHO Cardiff is seeking an experienced Senior Waiter who will be a GAUCHO ambassador, deliver exceptional hospitality and upsell GAUCHO products with confidence. You will be part of a fast-paced Cardiff team, helping guests enjoy a memorable dining experience while maintaining high service standards.

Key duties include leading by example, enhancing product knowledge, supporting management to maximise sales, and ensuring accurate order processing and a well-presented, clean dining area.