Front Of House Supervisor - 24 Hours

Bartlett Mitchell; Salford; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Annual day off for your birthday

Monthly masterclasses with Michelin‑st

Fully funded development courses from

Job summary

Bartlett Mitchell is seeking a Front of House Supervisor to lead front-of-house operations at a prestigious client site in Salford. Working 24 hours across shifts on Tuesday, Wednesday and Thursday, you’ll deliver outstanding service, supervise the team, and maintain sales and service standards.

You’ll engage with customers, train and motivate colleagues, manage stock, and use Microsoft Office tools to create reports and records.

Qualifications

• Excellent communication and customer service skills.
• Thrives in a fast-paced environment.
• Is organised and able to follow procedures and best practices.
• Can effectively supervise, motivate and support a team.
• Has strong attention to detail and a proactive approach.
• Is comfortable using technology and digital systems.

Responsibilities

• Supervising day-to-day front of house operations.
• Completing daily administrative tasks
• Leading and motivating the team to deliver excellent service.
• Building strong relationships with customers and responding to their needs.
• Monitoring service standards and ensuring compliance with company procedures.
• Managing stock levels and supporting operational efficiency.
• Identifying opportunities to maximise sales and minimise costs.
• Assisting with financial monitoring to ensure budget targets are achieved.
• Supporting team training and development initiatives.

Skills

Customer service

Communication

Team supervision

Attention to detail

Technology use

Organised

Follow procedures

Fast-paced

Education

Food Safety Level 2

Health & Safety Level 2

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We're a multi award-winning contract catering company with a passionate team of food enthusiasts serving more than 45,500 satisfied customers every day. We're now looking for an enthusiastic and customer-focused Front of House Supervisor to join us at a prestigious client site.

The shifts are on Tuesday, Wednesday and Thursday.

About the Role

As Front of House Supervisor, you'll play a key role in delivering exceptional customer service and maintaining consistently high standards across all front of house operations. You'll lead by example, engaging proactively with customers, supporting your team, and creating a positive, professional environment.

Working closely with the wider team, you'll help exceed client and company expectations while driving performance through training, development, motivation and engagement.

You will be responsible for:

• Supervising day-to-day front of house operations.
• Completing daily administrative tasks
• Leading and motivating the team to deliver excellent service.
• Building strong relationships with customers and responding to their needs.
• Monitoring service standards and ensuring compliance with company procedures.
• Managing stock levels and supporting operational efficiency.
• Identifying opportunities to maximise sales and minimise costs.
• Assisting with financial monitoring to ensure budget targets are achieved.
• Supporting team training and development initiatives.

Technology plays an important part in this role. You'll be confident using Microsoft Office applications, including:

• Word
• Excel
• PowerPoint

You'll use these tools to support daily operations, maintain records, analyse performance data, create reports and presentations, and communicate effectively with both clients and colleagues. Confidence in using digital systems and adapting to new technologies is essential.

About You

We're looking for someone who:

• Has excellent communication and customer service skills.
• Thrives in a fast-paced environment.
• Is organised and able to follow procedures and best practices.
• Can effectively supervise, motivate and support a team.
• Has strong attention to detail and a proactive approach.
• Is comfortable using technology and digital systems.

Ideally, you will already hold:

• Food Safety Level 2
• Health & Safety Level 2

While no other formal qualifications are required, you'll be encouraged to expand your knowledge through our training programmes and development opportunities.

At BM Caterers, we're committed to supporting both your personal and professional growth, helping you develop your skills and achieve your career goals.

• Annual day off for your birthday
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses from Levels 2 to 7
• Discounts and cashback at a wide range of retail and leisure outlets
• Freedom Friday: a paid day off to volunteer for a charity of your choice
• Free lunch every working day
• 24/7 access to the Mental Health Charter App
• Enhanced parental leave benefits
• Paid leave for fertility treatments
• Grandparent leave to support your loved ones with their new arrival

Front of House Supervisor - 24 hours Salford, United Kingdom, United Kingdom