Hospitality Supervisor

bartlett mitchell - #BBSoho; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredche

Fully funded development courses (2-7)

Discounts & cashback

Cycle-to-work scheme

Freedom Friday – paid volunteer day

Free lunch every workday

Mental Health Charter App access

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Job summary

BM Caterers is seeking a Front of House Supervisor to uphold high service standards and lead a customer-focused team in a busy setting. You will ensure efficient front-of-house operations, follow established procedures, and engage with customers to understand and meet their needs.

The role emphasizes team training, motivation, and delivering consistent service aligned with client and company goals. Certification in Food Safety Level 2 and Health & Safety Level 2 is preferred.

Qualifications

• Hold Food Safety Level 2 and Health & Safety Level 2 certifications.
• Experience in front-of-house supervision preferred.
• Excellent customer service and communication skills.
• Willingness to read company manuals to gain product knowledge.

Responsibilities

• Supervise front-of-house operations and ensure high service standards.
• Lead training and motivate the team to meet client and company goals.
• Follow procedures, liaise with customers, and maintain organised workflow.

Skills

Customer service

Team leadership

Communication

Training & development

Food safety awareness

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, witha team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House Supervisor. Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with team to exceed client and company goals. Maximise performance from team by focusing on good training and development, motivation and engagement.
You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you’ll be sure to liaise with customers to ensure their needs have been met.
Ideally you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website