Front of House Supervisor

bartlett mitchell - Support Office; Greater London; On-site; GBP 15,153 - 17,908; Full time

Benefits offered by this job

Birthday day off

Michelin-starred chef masterclasses

Development courses (levels 2-7)

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health Charter App

Parental leave enhancements

Fertility treatment leave

Grandparent leave

Job summary

bartlett mitchell - Support Office is seeking a Front of House Supervisor to oversee operations across corporate sites in Zones 1–3. The role emphasises customer service excellence and strong barista skills.

The position involves flexible 8-hour shifts between 7:00am and 6:00pm Monday to Friday, with overtime opportunities and a 3-month probation period during which travel expenses up to £9.60 are reimbursed. The company supports training and development to advance careers.

Qualifications

• Proven experience in hospitality supervision.
• Barista skills are preferred.

Responsibilities

• Ensure consistent high standards of customer service and proactive customer interaction.
• Follow procedures and instructions to maintain service quality.
• Contribute to a positive team environment and focus on training, development, motivation and engagement.

Job description

This is a Front of House (FOH) Supervisor role within the Support Team, providing cover across corporate sites throughout Zones 1–3. The successful candidate will have proven experience in hospitality supervision, along with strong barista skills.

The role requires flexibility, with 8-hour shifts scheduled between 7:00am and 6:00pm from Monday to Friday. Overtime opportunities are also available.

This is a zero-hours contract position. Following successful completion of a 3-month probation period, work-related travel expenses of up to £9.60 will be covered by the company.

We now have an exciting opportunity for a Front of House Supervisor. Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with team to exceed client and company goals. Maximise performance from team by focusing on good training and development, motivation and engagement.

You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you’ll be sure to liaise with customers to ensure their needs have been met.

Ideally you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday - a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.