Front of House Supervisor - 20 hours/ week

bartlett mitchell - #QAKensington; Greater London; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Birthday day off

Masterclasses with Michelin-starredche

Fully funded development courses

Discounts & cashback

Cycle-to-work

Freedom Friday

Free lunch

Mental Health App access

Parental leave benefits

Fertility treatment leave

Grandparent leave

Job summary

BM Caterers in London is seeking a Front of House Supervisor to uphold high customer service standards and lead the FOH team during weekday shifts (Mon-Fri, 16:00-20:00). You will ensure procedures are followed, communicate confidently with customers, and motivate the team to achieve client and company goals.

Candidates should hold Food Safety Level 2 and Health & Safety Level 2 certificates; no other formal qualifications are required.

Qualifications

• Customer service orientation and ability to communicate with customers confidently.
• Ability to lead a small FOH team, train and motivate staff.
• Willingness to follow procedures and company manuals.

Responsibilities

• Uphold high standards of customer service.
• Lead and motivate FOH team on shift.
• Ensure procedures and safety policies are followed.
• Liaise with customers to meet needs.

Skills

Customer service

Team leadership

Communication

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Front of House Supervisor. Ensure consistent high standards of customer service and proactive customer interaction. Follow appropriate procedures and instructions. Contribute to a positive team working environment to work with team to exceed client and company goals. Maximise performance from team by focusing on good training and development, motivation and engagement.

Important: This position is from Monday to Friday, 16:00-20:00 (20 hours per week). Salary spread evenly across 12 months, with 46 weeks of work. You will have 6 weeks of non-working time during the summer and 2 weeks during the Christmas and New Year period.

You have the ability to listen carefully and take instructions, and communicate confidently while you work to an organised plan following procedures and displaying good practice at all times. And you’ll be sure to liaise with customers to ensure their needs have been met.

Ideally you will already hold Food Safety at Level 2 and Health & Safety at Level 2 certificates. No other formal qualifications are required, but you’ll be expected to read our company manuals to obtain a thorough understanding and knowledge of our products and services. BM Caterers are committed to supporting your training and development to achieve your career goals.

Our benefits include:

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle-to-work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website.