Front-Of-House Service Advisor / Automotive Receptionist | 32K Base | No Weekends

Hawk Hiring; Portsmouth; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Generous annual holiday allowance (inl

Job summary

Hawk Hiring LTD in Waterlooville is seeking a friendly Service Advisor/Garage Receptionist to join our front-of-house team. You will manage incoming customer inquiries, bookings, liaise with workshop technicians, and ensure every driver enjoys a smooth, transparent service experience from start to finish.

Based in a modern, well-equipped workshop, the role offers a £32,000 basic salary per annum, Monday to Friday 8:00 AM – 5:00 PM, no weekends, and a generous holiday allowance.

Qualifications

• Previous experience in automotive Service Advisor or reception roles.
• Customer-first mindset and strong communication.
• Experience with garage management software is a plus.
• Full UK driving licence preferred but not essential.

Responsibilities

• Handle front-of-house inquiries and bookings.
• Liaise with workshop technicians.
• Create job sheets and update vehicle records.
• Process payments.

Skills

Customer service

Communication skills

Multitasking

Computer literacy

Driving licence

Tools

Garage management software

Job description

Body of the Advert

Pay & Benefits

• Salary: £32,000 basic per annum
• Hours: Monday to Friday, 8:00 AM - 5:00 PM (NO WEEKENDS - enjoy your work-life balance!)
• Perks: Generous annual holiday allowance (including bank holidays)
• Workplace Environment: A clean, spacious, modern reception and workshop with a friendly, high-retention team culture
• Key Tasks: Front-of-house customer check-ins, booking in repairs & MOTs, creating job sheets, liaising between customers and workshop technicians, processing payments, and updating vehicle records

About Us

We are a leading, premier independent workshop based in the Waterlooville area. Known for our modern facilities, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering honest, top-tier automotive maintenance and customer service. We provide a supportive, collaborative, and well-equipped environment where every team member is valued.

Role Overview

Seeking an organized, personable Service Advisor / Garage Receptionist to join our front-of-house team. As the friendly face and voice of our garage, you will manage incoming customer inquiries, handle bookings, liaise directly with our workshop technicians, and ensure every driver enjoys a smooth, transparent service experience from start to finish.

Requirements

• Previous experience in an automotive Service Advisor, Service Receptionist, or Customer Service role (garage/dealership setting preferred).
• Strong communication skills with a customer-first mindset.
• Solid computer literacy (experience using garage management software is a major plus).
• Ability to multitask, manage job sheets, and liaise clearly between workshop staff and customers.
• Full UK driving licence preferred, but not essential.

Location & Commute

• Base: Waterlooville area (Free secure on-site parking)
• Road Links: Strategically situated directly off the A3(M) and close to the A27, providing quick and effortless commutes across Hampshire.
• Public Transport: Excellent local links with regular regional bus routes stopping nearby and direct connection routes from Havant mainline train station.
• Commutable From: Waterlooville, Portsmouth, Havant, Denmead, Purbrook, Horndean, Fareham, and Petersfield.