Front of House Manager

The Solution Automotive Limited; Warrington; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

Job summary

The Solution Automotive Limited is seeking a Front of House Manager in the Knutsford area who will oversee the service reception and service advisors, working to maximise profitability and enhance customer satisfaction. This role requires leadership to guide the front-of-house team and a proven track record in a franchised motor dealership service department.

You will handle customer issues, support the Service Manager, and drive improvements in processes to achieve monthly, quarterly and annual

Qualifications

• Current experience in a franchised motor dealership service department.
• Experience overseeing service advisors.
• Ability to meet targets and drive process improvements.

Responsibilities

• Meet and exceed customer expectations in a customer-focused environment.
• Be the first point of contact for customer queries and feedback.
• Review processes and monitor targets monthly, quarterly and annually.
• Organise and prioritise work to achieve targets promptly.
• Responsible for day-to-day running of service reception and service advisors.
• Support Service Manager and progress to senior management.

Skills

Franchised dealership experience

Leadership

Customer service

Service reception management

Job description

Front of House Manager

Franchised Motor Dealership - Knutsford Area

Our client is looking to recruit a strong and passionate Front of House Manager.

Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints.

The ideal applicant MUST have current experience within a service department of a franchised motor dealership.

Working hours/days: Monday to Friday 8am - 6pm

Salary: up to £40k Basic | Bonus of £15,000

Your main responsibilities will include:

• To meet and exceed customer expectations in a customer focused environment.
• Be the first point of contact for customer queries and feedback within the department.
• Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
• Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
• Responsible for the day to day running of the service reception and service advisors.
• You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management!

This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.

There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager.