Front of House Manager

The Solution Automotive Limited; Stockport; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Career development

Job summary

The Solution Automotive Limited in Stockport is seeking a Front of House Manager to oversee the Service Advisors and front-of-house operations, maximising profitability and customer satisfaction. You will support the Service Advisors and tackle customer issues, with a view to stepping up to management.

Ideal candidates will have current franchised motor dealership service department experience and strong leadership skills to drive the department forward in a fast-paced environment.

Qualifications

• Must have current experience within a service department of a franchised motor dealership.
• Experience managing front-of-house and service reception.
• Willing to lead and implement improvements.

Responsibilities

• Meet and exceed customer expectations in a customer-focused environment.
• Be the first point of contact for customer queries and feedback within the department.
• Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
• Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
• Responsible for the day to day running of the service reception and service advisors.
• Assist the Service Manager with day to day duties and progress to management.
• Great position for a Senior Service Advisor seeking progression.
• Drive the department forward with new ideas in a high-pressure environment.

Skills

Leadership

Customer service

People management

Communication

Problem solving

Job description

Front of House Manager Franchised Motor Dealership - Stockport

Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints. The ideal applicant MUST have current experience within a service department of a franchised motor dealership. Working hours/days: Monday to Friday 8am - 6pm Salary: up to £40k Basic | Bonus of £15,000

Your main responsibilities will include:

• To meet and exceed customer expectations in a customer focused environment.
• Be the first point of contact for customer queries and feedback within the department.
• Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
• Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
• Responsible for the day to day running of the service reception and service advisors.
• You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management!
• This role would be a great position for a Senior Service Advisor, looking to take the next step in their career.
• You should have the drive and leadership skills to push the department forward, implementing new ideas along the way.
• A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.

Benefits & perks

• Further training and development career prospects as a Front of House Manager.