Service Manager

Cameron Clarke Associates t/a talent-finder; Abergele; On-site; GBP 31,000 - 40,000; Full time

Benefits offered by this job

Franchise-based training

Management support from the franchises

Job summary

Threeways Garage Ltd in Abergele is seeking a capable Service Manager to lead a small Aftersales team and develop the customer experience across the site. You will work with the Aftersales Manager and others to maximise workshop flow, productivity and profitability while maintaining high standards of customer service.

You will oversee a busy franchised environment, manage targets and budgets, and drive continuous improvement across processes and profitability for the department.

Qualifications

• Proven experience in a busy franchised aftersales environment.
• Strong understanding of all aspects of an Aftersales Department.
• Good organisational skills.
• Good numeracy, IT and literacy skills.
• Excellent people skills.
• Ability to manage the customer service experience for the site.
• Confidence to lead team meetings with staff and management.
• A 'can do better' attitude towards improving processes and profitability.

Responsibilities

• Oversee and support a small team within the Aftersales Department
• Develop and manage the customer experience journey
• Work closely with the Aftersales Manager and wider aftersales team
• Liaise with Parts and Warranty
• Manage the flow of work through the workshop
• Maximise utilisation, productivity and efficiency KPIs
• Maintain high standards of customer care
• Work within specific targets and budget guidelines
• Hold positive, productive team meetings with staff and management
• Help improve business operations and department integration
• Continually improve department processes and profitability

Skills

People skills

Organisational skills

Numeracy

IT literacy

Leadership

Customer service mindset

Job description

Service Manager | Abergele | Full Time | Competitive Salary, DOE

Threeways Garage Ltd is an established multi-franchise dealership with a strong focus on outstanding customer experience, building long-lasting relationships with its customers and employees based on trust and integrity.

The company specialises in new and used car sales across a variety of franchises, as well as genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans. Due to continued business growth and success, they are looking for a talented and enthusiastic Service Manager to join their busy aftersales department.

The Role

As Service Manager, you will oversee a small team and help develop the customer experience journey across the site. You will work closely with the Aftersales Manager and wider aftersales team, managing various aspects of the Aftersales Department and liaising with Parts, Warranty and the flow of work through the workshop.

The main aim is to maximise the utilisation, productivity and efficiency KPIs of the Aftersales Department whilst maintaining high standards of customer care and working within specific targets and budget guidelines.

Key Responsibilities

• Oversee and support a small team within the Aftersales Department
• Develop and manage the customer experience journey
• Work closely with the Aftersales Manager and wider aftersales team
• Liaise with Parts and Warranty
• Manage the flow of work through the workshop
• Maximise utilisation, productivity and efficiency KPIs
• Maintain high standards of customer care
• Work within specific targets and budget guidelines
• Hold positive, productive team meetings with staff and management
• Help improve business operations and department integration
• Continually improve department processes and profitability

Requirements

You should be able to demonstrate previous experience, preferably within a franchised dealership, along with an understanding of all aspects of an Aftersales Department.

Essential

• Proven experience in a busy franchised aftersales environment
• Strong understanding of all aspects of an Aftersales Department
• Good organisational skills
• Good numeracy, IT and literacy skills
• Excellent people skills
• Ability to manage the customer service experience for the site
• Confidence to hold positive, productive team meetings with staff and management
• A 'can do better' attitude towards improving processes and profitability

Desirable

• Previous experience as a Workshop Manager/Controller, Service Team Leader, Senior Service Advisor or Service Manager
• Previous experience within a franchised dealership

What's In It For You

• Basic salary of £31,000-£35,000 DOE
• OTE of £35,000-£40,000 DOE
• Franchise-based training available
• Management support from the various franchises
• Opportunity to develop department processes and profitability

Your data will be handled in line with GDPR.