Customer Service Manager

Stockport Nub News; Stockport; On-site; GBP 36,000 - 44,000; Full time

Job summary

Richard Abson Group is recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport. This is a fantastic opportunity to lead a team of 6 Service Advisors within a high‑performing aftersales department and drive customer service excellence.

The role covers day‑to‑day management of the service team, KPIs, and ensuring a smooth journey from booking to vehicle collection. Salary up to £40,000 basic with £48,000 OTE, and Monday‑Friday hours.

Qualifications

• Experience in a main car dealership.
• Excellent leadership and motivational skills.
• Commercial awareness with KPI focus.
• Customer-focused with strong communication skills.
• Organised and able to work in a busy environment.
• Able to handle complaints and escalations.
• Target-driven with a results-focused mindset.

Responsibilities

• Lead, support and motivate a team of 6 Service Advisors.
• Manage the daily operation of the service department.
• Monitor customer satisfaction and retention.
• Ensure KPIs and financial targets are met.
• Coach the team to maximise productivity and profitability.
• Handle escalated queries and complaints professionally.
• Work closely with Workshop and Aftersales teams.
• Monitor workload, bookings and vehicle flow.
• Ensure processes and manufacturer standards are followed.
• Drive a customer-focused culture across the department.

Job description

Where

Stockport

What

Transport & Logistics

Type

Permanent

Salary

40000 Annual

Customer Service Manager

Location: Stockport

Salary: Up to £40,000 Basic £48,000 OTE

Hours: Monday-Friday 8:00am-5:00pm / 8:00am-6:00pm 1 in 3/4 Saturday mornings

Richard Abson Group is currently recruiting for an experienced Customer Service Manager to join a busy and successful main car dealership in Stockport.

This is a fantastic opportunity for an experienced automotive professional who is looking to take the next step in their career and lead a team of 6 Service Advisors within a high-performing aftersales department.

The Role

As Customer Service Manager, you will be responsible for the day-to-day management of the Service Advisor team, ensuring excellent customer service, strong departmental performance and a smooth customer journey from booking through to vehicle collection.

Your Responsibilities Will Include

• Leading, supporting and motivating a team of 6 Service Advisors
• Managing the daily operation of the service department
• Monitoring and improving customer satisfaction and retention
• Ensuring departmental KPIs and financial targets are achieved
• Coaching the team to maximise productivity, upselling and profitability
• Handling escalated customer queries and complaints professionally
• Working closely with the Workshop and Aftersales teams
• Monitoring workload, bookings and vehicle flow
• Ensuring processes and manufacturer standards are consistently followed
• Driving a positive, customer-focused culture across the department

About You

We're looking for someone with previous experience within a main car dealership, ideally in a Service Advisor, Senior Service Advisor, Team Leader or Aftersales management position.

You'll Need To Be

• An experienced automotive customer service professional
• Confident managing and motivating a team
• Commercially aware with a strong understanding of departmental KPIs
• Customer-focused with excellent communication skills
• Organised and able to work effectively in a busy environment
• Confident dealing with customer complaints and escalations
• Driven to achieve targets and deliver excellent results

What's on Offer?

• Up to £40,000 basic salary
• £48,000 OTE
• Monday-Friday working hours
• 8:00am-5:00pm / 8:00am-6:00pm shifts
• 1 in 3/4 Saturday mornings
• Opportunity to lead an established team of 6 Service Advisors
• Excellent career progression within a successful main dealership

For more information or to discuss the role confidentially, contact Richard Abson Group.