Front of House Manager

Harri; Umberleigh; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Beautiful North Devon location

Supportive leadership team

Career progression

Staff benefits

Job summary

The Mole Resort in North Devon seeks an experienced Front Office Manager to lead the Front Office, Reservations and Night teams and drive guest experiences. You will coach staff, manage budgets, and uphold our Iconic service standards across every guest interaction.

Join a collaborative leadership team in a beautiful countryside setting, with opportunities for development and a competitive £35,000 per annum salary and benefits.

Qualifications

• Previous experience as a Front Office Manager or senior Front Office leader.
• Proven ability to lead, coach and develop teams.
• Strong knowledge of front office operations, reservations and guest services.
• Commercial awareness with budgets and departmental performance.

Responsibilities

• Lead, motivate and develop the Front Office, Reservations and Night teams.
• Deliver exceptional guest experiences from reservation through to departure.
• Champion Iconic service standards across every guest interaction.
• Drive revenue through upselling accommodation, dining, leisure experiences and resort activities.
• Manage departmental budgets, labour costs and performance targets.
• Build relationships with Housekeeping, F&B, Leisure, Maintenance and wider teams.
• Handle guest feedback and service recovery with confidence and professionalism.
• Ensure efficient operations and high standards of presentation and service.

Skills

Front Office Management

Team Leadership

Budgeting

Guest Services

PMS Knowledge (Opera, Harri, Revinate)

Job description

Front Office Manager

The Mole Resort, North Devon

Salary: £35,000 per annum

Be that greeting face at one of Devon's most unique resorts

Nestled in the stunning North Devon countryside, The Mole Resort is a destination where exceptional hospitality, memorable experiences and outstanding service come together.

We're looking for an enthusiastic and experienced Front Office Manager to lead our Front Office, Reservations and Night teams. This is an exciting opportunity for a hospitality professional who thrives on creating exceptional guest experiences, developing high-performing teams, and driving operational excellence.

As the face of the resort's guest journey, you'll play a pivotal role in ensuring every arrival, stay and departure exceeds expectations while bringing our Iconic service standards to life every day.

About the Role

Reporting to the Operations Manager, you'll have overall responsibility for Front Office operations, including Reception, Reservations, Guest Services and Night Operations.

You will:

• Lead, motivate and develop the Front Office, Reservations and Night teams.
• Deliver exceptional guest experiences from reservation through to departure.
• Champion our Iconic service standards across every guest interaction.
• Drive revenue through upselling accommodation, dining, leisure experiences and resort activities.
• Manage departmental budgets, labour costs and performance targets.
• Build strong relationships with Housekeeping, Food & Beverage, Leisure, Maintenance and wider resort teams.
• Handle guest feedback and service recovery with confidence and professionalism.
• Ensure the department operates efficiently while maintaining the highest standards of presentation and service.
• Understanding of PMS – Opera, Harri, Revinate, Procure Wizard.

What We're Looking For

You’ll be a passionate hospitality leader with:

• Previous experience as a Front Office Manager or in a senior Front Office leadership role within a hotel or resort.
• A proven ability to lead, coach and develop successful teams.
• Strong knowledge of front office operations, reservations and guest services.
• Excellent communication and relationship-building skills.
• Commercial awareness and experience managing budgets and departmental performance.
• Outstanding organisational skills and attention to detail.
• The ability to remain calm, professional and solution-focused in a fast‑paced environment

Why Join The Mole Resort?

At The Mole Resort, we believe exceptional guest experiences start with exceptional people. This is an opportunity to join a passionate team, work in a beautiful countryside setting, and play a key role in shaping unforgettable stays for our guests.

We offer:

• Competitive salary of £35,000 per annum
• Beautiful North Devon location
• Supportive and collaborative leadership team
• Opportunities for development and career progression
• The chance to be part of a growing hospitality business committed to excellence
• A range of staff benefits