Operations Manager

Harri; Umberleigh; On-site; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Private health insurance

Team benefits package

Career development opportunities

Employee discounts across the resort

Job summary

The Mole Resort, North Devon, seeks an ambitious Operations Manager to join our Executive Team. Lead multiple departments including Housekeeping, F&B, Kitchen Ops, Front Office and Guest Services, overseeing day-to-day operations and strategic direction to ensure exceptional guest experiences and financial performance.

Reporting to the General Manager, you will drive service excellence, compliance, and continuous improvement while developing future leaders and delivering profitable outcomes.

Qualifications

• Minimum 3 years in a senior hospitality operations role
• Proven experience managing multiple departments in hotel, resort, or hospitality
• Strong commercial awareness and financial management skills
• Experience driving service excellence and improving business performance
• Exceptional leadership and people development abilities

Responsibilities

• Lead and inspire a multi-department management team
• Drive guest satisfaction and service standards across the resort
• Manage departmental performance, budgets, payroll and profitability
• Identify opportunities to increase revenue and improve operational efficiencies
• Support achievement of business objectives and strategic initiatives
• Develop and coach future leaders within the business

Skills

Leadership

Hospitality ops

Budget management

Stakeholder management

People development

Guest service

Tools

Opera PMS

Harri PMS

Revinate

Procure Wizard

Job description

Operations Manager

The Mole Resort | North Devon

Salary £45,000 - £50,000

Are you an inspiring hospitality leader with a passion for delivering exceptional guest experiences, developing high-performing teams, and driving commercial success?

The Mole Resort is seeking an ambitious and experienced Operations Manager to join our Executive Team and help shape the future of one of Devon's leading countryside resorts.

This is a fantastic opportunity for a dynamic hospitality professional who thrives in a fast-paced environment and enjoys leading multiple departments to achieve excellence in guest satisfaction, team engagement, and financial performance.

About The Role

Reporting directly to the General Manager, the Operations Manager will oversee the day-to-day operation of the resort, providing leadership and strategic direction across several key departments including:

• Housekeeping
• Food & Beverage
• Kitchen Operations
• Front Office
• Guest Services

Working closely with departmental leaders, you will ensure the highest standards of service delivery while driving profitability, operational efficiency, and continuous improvement throughout the resort.

What You’ll Be Doing

• Leading and inspiring a multi-department management team
• Driving exceptional guest satisfaction and service standards across all areas of the resort
• Managing departmental performance, budgets, payroll and profitability
• Identifying opportunities to increase revenue and improve operational efficiencies
• Supporting the achievement of business objectives and strategic initiatives
• Developing and coaching future leaders within the business
• Championing Iconic service standards and creating memorable guest experiences
• Monitoring guest feedback and implementing continuous improvements
• Ensuring compliance with all health & safety, food safety and employment legislation

About You

We’re looking for a confident and commercially focused hospitality professional who can bring energy, leadership and innovation to our resort.

You’ll ideally have:

• A minimum of 3 years' experience in a senior hospitality operations role
• Proven experience managing multiple departments within a hotel, resort, or hospitality environment
• Strong commercial awareness and financial management skills
• Experience driving service excellence and improving business performance
• Exceptional leadership and people development abilities
• Excellent communication and stakeholder management skills
• A positive, resilient and hands-on leadership style
• A passion for creating outstanding guest experiences.
• Strong understanding of PMS - Opera, Harri, Revinate and Procure Wizard.

Why Join The Mole Resort?

At The Mole Resort, we’re passionate about creating unforgettable experiences for our guests while building a culture where our people can thrive.

You’ll join a talented leadership team and have the opportunity to make a significant impact on the continued growth and success of the resort.

Benefits Include

• Competitive salary
• Private health insurance
• Team benefits package
• Career development opportunities
• Employee discounts across the resort
• Training and development programmes
• Opportunity to work within a growing and ambitious hospitality business