Hotel Manager

GMP Worldwide; Yate Rocks; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

28 days’ holiday incl. bank holidays

Complimentary meals on duty

Food, beverage, spa and health club福利

Contributory pension

Relocation support

Job summary

GMP Worldwide is representing a leading luxury coastal resort in Cornwall, seeking an accomplished Hotel Manager to lead a 180-strong team and drive profitability, guest experience and operational excellence across the property.

You will report to the Resort Director and collaborate with the Board to deliver exceptional service, maintain high standards, and spearhead strategic growth. On-site leadership and hands-on management are essential.

Qualifications

• Proven P&L responsibility and budgeting experience.
• Experience leading a large, luxury hotel/resort operation.
• Strong focus on guest experience and service excellence.

Responsibilities

• Taking full operational responsibility for the hotel and supporting growth of the business.
• Leading and developing a senior operational team across F&B, Kitchen, FoH, Housekeeping, Maintenance, Spa and Health Club.
• Managing a workforce of approximately 180 employees.
• Delivering annual business plans, budgets and revenue/profit targets.
• Driving sales and guest spend across all revenue streams.

Skills

P&L responsibility

Budgeting

Hotel operations

Team leadership

Guest experience

Revenue targets

Job description

Hotel Manager

Luxury Hotel Resort

Cornwall

£60,000–£65,000 basic + uncapped performance bonus (OTE c.£70,000+)

GMP Recruitment are delighted to be representing a leading luxury coastal resort in Falmouth in the search for an accomplished Hotel Manager.

This is a high-profile opportunity to lead a well-established destination resort, incorporating luxury accommodation, a thriving food and beverage operation, an award-winning spa and one of Cornwall’s largest health clubs. Reporting to the Resort Director and working closely with the Board, you will take full responsibility for operational performance, commercial growth and guest experience across the property.

The role

As Hotel Manager, you will lead the day-to-day operation of the resort and drive continued improvements across service, standards, profitability and team engagement.

Key responsibilities include:

• Taking full operational responsibility for the hotel and supporting the continued growth of the business.
• Leading and developing a senior operational team, including Food & Beverage, Kitchen, Front of House, Housekeeping, Maintenance, Spa and Health Club management.
• Managing a substantial operational workforce of approximately 180 employees.
• Delivering annual business plans, budgets and agreed revenue and profit targets.
• Driving sales and maximising guest spend across accommodation, food and beverage, spa treatments, health club and events.
• Maintaining tight control of payroll, labour ratios, costs, stock and departmental performance.
• Raising service standards, guest satisfaction, online review performance and repeat business.
• Building a positive, high-performing culture through coaching, training, recruitment and retention.
• Ensuring the property is maintained to an exceptional standard, with robust maintenance and housekeeping programmes in place.
• Ensuring full compliance across health and safety, fire safety, food safety and operational best practice.
• Championing the resort’s reputation within the local market and supporting future industry awards and recognition.

About you

You will be a commercially astute and highly visible hotel operator with a genuine passion for hospitality and people development.

You will ideally have:

• Previous experience as a Hotel Manager, General Manager or Operations Manager within a busy, quality-led hotel or resort.
• Strong experience across both front-of-house and food and beverage operations.
• Proven P&L responsibility, budgeting experience and the ability to deliver profit growth.
• Experience managing a sizeable leisure-focused hotel operation, ideally 40+ bedrooms.
• A track record of building motivated teams, developing managers and improving staff retention.
• Excellent commercial awareness, analytical ability and confidence implementing efficient systems and processes.
• A hands-on, personable leadership style with real presence and the ability to inspire others.
• High standards, strong attention to detail and a clear understanding of luxury guest expectations.
• Experience within spa, health club or leisure operations would be highly advantageous, as would a background within a four-star-plus or AA-rated property.

Package

• £60,000–£65,000 basic salary, depending on experience
• Uncapped annual performance bonus; OTE circa £70,000+
• 28 days’ holiday including bank holidays
• Complimentary meals on duty
• Food, beverage, spa and health club benefits
• Contributory pension
• Relocation support, where required