Front Office Manager

Stanley-House-Hotel-; Blackburn; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Bed & Breakfast stays

Food & beverage discount

Employee assistance program

Hapi discounts

Long service awards

Recognition and reward programmes

Five additional days annual leave

Enhanced family-friendly benefits

Learning and development opportunities

Job summary

Stanley House Hotel & Spa in Mellor, Lancashire, is seeking an experienced Front Office Manager to lead the Front Office team, ensuring guests receive a warm welcome and exceptional service throughout their stay.

You will lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction and a seamless guest journey.

Qualifications

• Experience in a Front Office leadership role within hospitality.
• Ability to lead and develop a team to deliver exceptional service.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Lead the day-to-day operation of the Front Office department.
• Recruit, train, coach and develop Front Office team members.
• Ensure exceptional guest service is delivered consistently.
• Support the achievement of guest satisfaction and quality targets.
• Manage departmental rotas, resources and operational requirements.
• Handle guest feedback and resolve issues professionally and effectively.
• Ensure compliance with brand, company and operational standards.
• Monitor departmental performance and identify opportunities for improvement.
• Work collaboratively with other departments to deliver a seamless guest experience.
• Support revenue opportunities through effective room inventory and upselling practices.

Skills

Front Office Leadership

Guest Experience

Team Development

Communication

Organization

Problem Solving

Commercial Awareness

Guest-Focused Approach

Job description

Front Office Manager

Stanley House Hotel & Spa is a stunning, award winning, boutique country hotel, set in 54 acres of Ribble Valley countryside in Mellor, Lancashire. With 30 first-class bedrooms, unrivalled wedding and conference facilities, the hugely popular Fred’s Brasserie and a world-class spa, Stanley House is truly a hotel like no other.

Lead with Purpose. Create Memorable Guest Experiences.

We're looking for an experienced and motivated Front Office Manager to lead our Front Office team, ensuring exceptional guest experiences from arrival through to departure.

This is a key leadership role responsible for driving service standards, supporting team development and ensuring the Front Office operation runs smoothly and efficiently.

If you're passionate about hospitality, enjoy leading people and thrive in a guest-focused environment, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Recognition and reward programmes

• Five additional days annual leave from day one

• Enhanced family-friendly benefits

• Learning and development opportunities

The Opportunity

As Front Office Manager, you will be responsible for leading the Front Office operation, ensuring guests receive a warm welcome, exceptional service and a seamless experience throughout their stay.

You'll lead and develop the Front Office team, oversee operational performance and work closely with other departments to deliver outstanding guest satisfaction.

Your role will be central to creating positive first and last impressions while ensuring the department operates efficiently and effectively.

What You'll Be Doing

• Lead the day-to-day operation of the Front Office department

• Recruit, train, coach and develop Front Office team members

• Ensure exceptional guest service is delivered consistently

• Support the achievement of guest satisfaction and quality targets

• Manage departmental rotas, resources and operational requirements

• Handle guest feedback and resolve issues professionally and effectively

• Ensure compliance with brand, company and operational standards

• Monitor departmental performance and identify opportunities for improvement

• Work collaboratively with other departments to deliver a seamless guest experience

• Support revenue opportunities through effective room inventory and upselling practices

What We're Looking For

• Previous experience in a Front Office leadership role within hospitality

• Passion for delivering exceptional guest experiences

• Strong leadership and team development skills

• Excellent communication and interpersonal abilities

• Strong organisational and problem-solving skills

• Ability to remain calm and effective in a fast-paced environment

• Good commercial awareness and understanding of hotel operations

• Positive, proactive and guest-focused approach

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.